Is AI the future of HR?
Artificial Intelligence (AI), or self-learning technology, conjures up images of a dystopian sci-fi novel or the next Hollywood blockbuster, but the bots have well and truly landed and they are already playing a significant role in saving time and money for businesses all over the world.
Whilst bots have been utilized in several industries, including the automotive and manufacturing sectors, their possibilities are endless across all commercial industries including HR.
Used properly, AI can significantly cut down on hours spent sifting through thousands of resumes, enhance the candidate experience, reduce bias in the recruitment process, and free up HR professionals.
Artificial or augmented intelligence?
Really, when people talk about artificial intelligence, they mean augmented intelligence. The former is the replacement of humans with computer systems; the latter is using technology designed to assist humans, not replace them.
We can’t take the “human” out of human resources any time soon. The role of AI is to help humans make better, and quicker decisions in line with the business strategy, not to replace them entirely.
Like with automation, augmented intelligence can give HR professionals time to focus on the more important job of working with recruits, and towards achieving the organization’s business goals.
Using AI in resume screening
Finding strong candidates amongst a giant talent pool is one of the biggest challenges talent managers face. If we assume that, on average every corporate job opening attracts 250 applications, and the aim is to fill 8-12 positions every month, it is obvious to see that HR professionals spend a disproportionately large part of their jobs sifting through resumes.
AI algorithms can be used to search resumes for keywords and other factors that match those of successful past hires, to create a shortlist of candidates.
Recruiters take six seconds on average to screen a resume. They aren’t necessarily taking the time to think about the person behind it. AI programs don’t get tired and overlook important indicators that someone might be right for the job. In fact, the more resumes AI reviews, the better it gets at finding top candidates.
Optimizing candidate experiences
Chatbots are already used in the food and retail industries to help people place orders, ask questions and make complaints. There is no reason why the same technology can’t be used to schedule interviews and answer job candidates’ frequently asked questions.
Take it one step further and the chatbots of the future could even help with the onboarding process.
Research shows that 44% of workers who don’t hear back from an employer when they apply for a job say they have a worse opinion of that employer. They are likely to tell friends and family, and post their grievances on social media, potentially affecting a company’s reputation negatively and hindering their ability to attract talent.
An app downloadable on the new recruit’s smart phone could walk him or her around the building, share company policies and answer common questions.
Eliminating recruitment bias
AI can also be used to help eliminate bias in the workplace, as algorithms used are blind to race, color, gender, social demographic – and really don’t care which school a candidate graduated from. They are looking for qualities and qualifications that have been proven to produce the best outcome for that position.
It is, however, imperative, that AI algorithms are programmed with long-term ethics in mind and that they are audited, tested and tweaked on a regular basis. More importantly, recruitment decisions should be made by an algorithm-informed individual, rather than by an algorithm alone.
The future of AI
Kriti Sharma, VP of Bots and Artificial Intelligence at Sage explains that these bots are not about replacing human beings but rather about making it easier for them to get the most from technology and produce better outcomes for the business. In fact, at Sage, they’ve prototyped the use of chatbots for employees to book time off.
Done responsibly, AI can be used to automate the more tedious tasks of HR, thereby speeding up the recruiting process, enabling companies to make better people decisions and be more competitive in the race to attract top talent. As a result, the world of HR as we know it will transform completely.
Find out more about how HR is evolving. Download our infographic on People Science.