5 ways employee self-service leads to great workforce experiences

Hannah Wright
Published on 8th February 2018
3 min read

You’ve checked your emails, booked cinema tickets, researched flight prices for your next holiday, transferred money to a friend, posted photos on Facebook, and watched a motivational video – all whilst on the train into work.

We’re so used to being able to do virtually anything directly from our smartphones that we now expect the same level of ‘do-it-yourself’ capability at work.

In the current jobs landscape, employees are looking to work for a company that is innovative and provides these types of experiences at work to the same standard that they have come to expect outside of the office in their everyday lives.

What does self-service at work look like?

At a basic level, self-service in the workplace can include enabling your employees to book leave themselves, access company policies, sign-up for training, or download payslips.

It sounds easy for employees – and it is. It frees up your HR and People teams’ to concentrate on delivering great workforce experiences for the organisation, and best of all it will keep your employees happy.

It also makes good business sense. So, here’s five reasons why self-service is great.

1. Reduce admin and spreadsheet hell

No one likes doing paperwork and filling out forms; using self-service systems means employees can request time off, log working hours and review the results of appraisals themselves. As a result, employees no longer need to submit paper forms, send emails to various people, or spend time chasing information down in person.

Less admin for your people means more time to focus on doing their jobs, and increased productivity. What’s not to like

2. Empower your employees to empower themselves

Giving employees the capability to manage and upload the information you hold about them directly demonstrates that you value and trust them. Your employees are adults, treat them like it. Successful managers are willing to exercise their leadership in such a way that their people are empowered to make decisions, share information, and take ownership of their success. Most employees see value in finding empowerment and are willing to take on the responsibilities that come with it.

Sharing information can also be empowering for managers and team leaders too as they no longer have to involve HR and People teams directly for a lot of day-to-day requests for leave, training, and access to appraisal records.

3. Keep your people informed with tailored communications

More than 70% of employees want their companies to improve how they communicate to them, according to a survey by Survata.

By creating a tailored and targeted communication strategy for your workforce you can provide every employee with the information they need, when they need it, in a personalized fashion. Deliver information which can be consumed quickly, on the go like people in your organisation have come to expect in their daily lives, including in the workplace.

Keeping employees informed about company changes and the latest intel will breed trust and engagement. With a self-service HR and People system, employees can set email update preferences and log in whenever they fancy making it easy to access company updates on their phones, as they might access news sites.

4. Less time hunting down emails and documents

Some things are so obvious that it’s hard to understand why everyone’s not already doing them, like having self-service software which enables important documents and information to be shared on demand. At any time, employees can look back over what’s been communicated, agreed and shared from a centralized, controlled source.

By making it easy for your employees to check back on key pieces of information, at any time, means you’re delivering an invaluable employee experience. They no longer have to spend valuable time hunting around for that email that confirmed their leave or wait for their manager or the HR or People team to come back to them with the information they need.

5. Easier flexible working

Over 80% of respondents in our ‘Why your workforce isn’t working’ research report stated that flexible and remote working was ‘very important’ and ‘highly valued’ to them.

If employees can access key information at any time or anywhere, they can work from home, overseas, or when out of the office for the day. Responding to requests and making decisions is easier to do in real-time.

Individuals have different needs both inside and outside of work. Giving your employees the ability to manage their own timetable gives them flexibility, which is vital to today’s workforces. By giving your employees the same access and experience to HR information they are used to outside of work, you’re giving them a better experience in line with their expectations.

Self-service is not just a ‘nice-to-have’

Self-service isn’t a ‘nice to have’ – it’s vital for any successful business as it helps support a company’s greatest asset – its people.

Enabling a high level of self-service to employees will empower them, make them feel more engaged, increase their productivity and free up valuable resource within your HR and People teams.

With better tools in the hands of employees and managers, HR and People teams can be untethered from much of the traditional paper pushing and transactional processes, allowing them to play a stronger consulting role in the business and provide a people focused strategy which can keep up with the needs of today’s workforces and facilitate the experience they expect.

After all; we all know the value HR and People teams bring – freeing up the team’s time from admin means you can concentrate further on delivering great experiences that your people will love.

Great workforce experiences are vital to attract and keep the best – are you designing experiences that your people will love? Find out more by downloading our whitepaper on workforce experience management today.


Browse more topics from this article

Automation Employee Engagement HR Strategy Workforce Experience