London, UK & Warsaw, Poland, 5th Mar 2013 – Sage People, the leader in Global Workforce Collaboration, today announced Outbox, a leader in IT consultancy specialising in Customer Relationship Management (CRM), has selected its Global Workforce Collaboration Software to provide core Human Resources and Human Capital Management systems, helping improve the efficiency and accuracy of its processes, as well as develop and attract the best talent to its growing international team.
Employing over 350 CRM specialists across offices in Warsaw, London, and Paris, Outbox supports service businesses in the telecommunications, media and financial services sectors to successfully manage customer relations and improve customer experience. Its teams of experts have completed CRM implementations in Poland, Great Britain, Germany, France, South Africa and USA for customers including O2, Oracle, Orange, Vodafone Germany, euNetworks Group, and Swiss Re. It also offers its own suite of software designed for both on-premise and SaaS in the cloud models.
For Outbox, traditional HR processes such as performance assessments were proving time consuming and delivering questionable results, as a result the team was keen to find a simple, automated system capable of scaling rapidly and internationally. It was essential to find a system which would cut down the time spent on hiring, competency assessments and employee development and free up the team to focus on core corporate objectives.
“We faced the challenge of dealing with multiple, inconsistent, and historical manual data in our HR systems. We were struggling to report consistently and identify the precious talent we already had among our teams,” comments Jan Cieslawski, Head of Human Resources at Outbox. “We needed software which could support our sales activities by providing us with an up-to-date record of the competency and skill set of our specialists.
Jan continues “Its performance tracking has enabled us to roll out a Management-By-Objectives system to each our employees. We are now able to identify individual talents, define development plans and improve our teams’ employee competences and skills accurately. Our management is provided with powerful dashboards and reports to facilitate decision-making and develop teams further. The Sage People Collaboration Portal improves the efficiency and accuracy of our HR systems and empowers teams to work together and build-up comprehensive personal profiles within Outbox.”
Outbox now uses Sage People to manage all its core HR processes spanning employee data, salary history, benefits, employee objectives, competency assessment, performance reviews, training and development needs.
Christian Kuhr, Project Manager at Outbox comments, “Sage People has become our one source of truth when it comes to data and information on our people. With a smooth implementation process and an easily customisable cloud-based solution to fit our individual needs, Sage People was quick to get up and running with any bugs being resolved almost instantly. We were able to spend a minimum amount of time specifying our requirements and much more on practical testing the new system features.”
Outbox also opted for Sage People Recruit to help grow and develop the company through its Applicant Portal which covers job requisitions and approval, talent pools, social connections, pre-qualify and rejection and on-boarding.
Nic Scott, CEO, Sage People adds, “Technology companies, such as Outbox, offer the cutting edge in technology for customers but have historically been bad at using the same level of innovation internally. It has been refreshing to work with a company so passionate about providing its teams with the latest tools to work together and develop. It has been a pleasure to see the benefits Sage People has brought and we look forward to working together on Outbox’s further expansion in the future.”
Outbox is a leading consultancy delivering innovative IT solutions to boost Customer Experience through personalization, social relationships empowerment and world class CRM.
Outbox is Eastern Europe’s biggest IT consultancy and implementation services provider focused on CRM and Customer Experience projects. Having a team which consists of over 350 specialists who have successfully completed over 80 CRM implementations, not only in Eastern Europe, but also in Germany, Great Britain and the USA, Outbox is ready to deliver even most complex and demanding IT projects on time and with the highest quality. The firm has 12 global technology and application partners including Microsoft, Oracle, Salesforce.com, FICO, IBM and JBoss.
Outbox joins CeBIT 2013 to promote nearshoring opportunities for Western European IT companies. Visit us at Stand A56 in Hall 5.