Sustained customer focus moves Sage People from core challenger to core leader on the Fosway 9-Grid™

Jess Fuhl
Published on 5th November 2018
2 min read

A great win track-record and exceptional customer delivery has moved Sage People, part of Sage Business Cloud, from being a ‘core challenger’ to a ‘core leader’ on the Fosway 9-Grid™ for Cloud HCM, an independent assessment of Europe’s leading HR software for the cloud.

The move on the Fosway 9-Grid™ follows a year of growth for Sage People, as the company continues to see demand rocket for its market-leading HR and People System among mid-sized multinationals around the world.

Fosway Group is Europe’s number one HR industry analyst focused on next generation HR, talent and learning.

Founded in 1996, Fosway is known for its unique European research, independence and integrity.

Now in its sixth year, Fosway’s 9-Grid™ is unlike any other. The analysis is based on extensive independent research and insights from Fosway’s corporate research network.

The analysis is a five-dimensional model and used to understand the position of different providers in the European HR market.

It compares solutions based on their potential, performance, market presence, total cost of ownership and future trajectories across the market – and is the only market analysis of its kind focused on organizations in Europe.

This year’s position builds on our recognized strengths from the 2017 report, which highlighted Sage People’s ease of implementation, potential for growth and strong customer advocacy.

The move this year from core challenger to core leader represents the continued growth in customer success, as well as greater advocacy and proof of delivery.

In fact, it was two things in particular that set Sage People apart this year, distinguishing us as a leading provider of cloud HR and People technology: a great win track-record in our target market, and exceptional customer delivery, demonstrated by our 96% customer renewal rate.

Over the last year, we’ve increased our customer base at a rapid rate. In total, there are now more than 260,000 Sage People end-users in more than 140 countries.

Recent adopters of Sage People include Photobox – Europe’s leading digital consumer service provider for personalized products and gifts – and Spark Networks, a leading global online dating provider headquartered in Berlin.

They join an ever-growing list of fast-growth, progressive mid-size global organizations, which are often market-leaders in what they do.

In fact, over the last year, we’ve helped retailer Theisen’s revolutionize the way they manage their employees, eliminating a paper-based system and creating a real buzz within the company; we’ve reduced the time global research organization Worldwide Clinical Trials has spent on HR admin by 20%, enabling them to focus on retaining top talent; we’ve enabled leading analytics company Bisnode to create a secure single source of truth for their people data, so they can optimize how they work as a business; and we’ve streamlined the way business intelligence company CRU has worked, enabling their HR team to gain better visibility of their global workforce.

Most of all, we’ve built a community of mid-sized organizations who are passionate about delivering great workforce experiences to engage their people – and that’s something we’re immensely proud of.

Commenting on Sage People’s move to becoming a core leader in the Fosway 9-Grid™, VP at Sage People, Paul Burrin said: “Our customers are as passionate about delivering great workforce experiences for their people as we are.”

“That’s why they’re such great advocates. They see the impact of shifting away from traditional HR process, and towards new ‘People’ focussed ways of working, not only on HR productivity, but across the whole organization – ultimately driving business growth.”

He added: “Our growth is thanks to our customers. We look forward to welcoming even more and growing at an even faster rate over the years to come, as more companies realize the benefits of investing in their biggest asset for growth: their people.”

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