West Ham’s first signing of the season – world class technology to bolster the backline

Paul Burrin
Last updated on 17th January 2020
2 min read

West Ham United FC mobilizes its workforce with new Sage People partnership

West Ham United Football Club has today announced that it has chosen Sage People, a market leader in HR and People software, to run all of its HR and recruitment operations in the cloud.

The first stage of the project is planned to go live in September and will encompass all HR and recruitment operations for the club’s 250+ non-playing staff, with plans to extend the platform to integrate expenses and payroll processes this time next year.

Currently West Ham United FC’s HR and recruitment operations are run off a largely manual basis, that requires a significant amount of manpower for the four-person team to maintain. This was negatively impacting the club’s ability to properly support its people across the business.

Mike Bohndiek, Head of IT, West Ham United FC, commented: “Previously, all of the club’s IT resources were on-premise and had no mobile or smart device compatibility. We wanted to adopt cloud services to modernize how we support our workforce, and the club’s move from Upton Park to the London Stadium gave us the perfect opportunity to do this and move to a mobile-first strategy.”

Michele Gull, Head of Human Resources, West Ham United FC, said: “Our main focus was to improve our employee experience, which had impacted on talent recruitment and retention in the past. Equally the nature of the processes in place made it challenging for the HR team to keep pace with the Premier League’s reporting requirements and the day to day running of the club. The addition of the company intranet capability, which Sage People allows, will also be critical in maintaining an engaged workforce.”

Sage People was appointed following a competitive tender with more than 60 initial applications. Beyond its product strength and the power of the platform, the West Ham United FC team cited Sage People’s detailed focus and tailored approach as key to the final decision.

Bohndiek added: “It was vital that we introduced a secure, scalable and powerful cloud solution that we could tailor to our complex needs, and Sage People stood out from the crowd. The Salesforce platform foundation and the power of reporting capabilities were also important factors in our decision, allowing the IT department to easily demonstrate the technology’s value to the wider business.”

Adam Hale, EVP of Sage People, concluded: “At the end of the day, if HR and recruitment processes are hard to tackle, any business will struggle to hire and retain the right squad – and it’s no different for a football club’s support team. We’re very excited to be working with West Ham and support the club as an evolving people company; we will leave it all on the pitch to deliver the very best employee experience in the Premier League.”


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