Invisible Employee Syndrome: What is it and is your organization suffering from it?

Sage People has just completed research revealing that many UK mid-market organizations are suffering from a previously unrecognized malaise, Invisible Employee Syndrome (IES).

The findings are part of a joint ‘Modern Workforce’ survey we developed in conjunction with HR Grapevine, the European network for HR business leaders and influencers. Over the past six weeks, over 250 HR professionals, from a range of industries with 250-10,000 employees, have been answering questions about workforce management challenges. There are some pretty shocking revelations, and the issues are not just apparent within a small group of companies either.

IES is afflicting a significant number of UK organizations, with 52 percent of those surveyed struggling to produce reports, workforce dashboards or management insights. These companies stated that it takes several days to collate and gather accurate data on company employees, by which time it’s frequently out of date so effectively useless.

The key findings of the survey data are summariz­­­ed in our infographic, which we have released today. They suggest that contributing factors to IES include: inadequate engagement, poor communications, and lack of workforce insights.




Clearly, many HR teams and businesses are chronically underserved when it comes to people management and investment in systems to support employees. Many organizations seem to have a better view of their customers and prospects than they do of their own staff. One multinational we spoke to revealed it cannot account for a shocking 15 percent of its employees – now that is what we mean when we talk about Invisible Employee Syndrome! For a copy of our IES report, click here to download. If these issues resonate with you, remember, you are not alone, and there are some pretty quick fixes.

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