We truly care about your success – there’s a reason why our customer team is called ‘Customers for Life’. Our 97% renewals rate is a testament to the value we place on our customers’ success. Working with our expert consultants and partners, we work tirelessly and passionately to understand what success means for you and your people, and deliver just that.
Claire Webber, Head of HR
“We’re now managing the complete employee lifecycle on Sage People, and that has saved us time and money, as well as being able to meet local needs for our employees.”
Stacie Alexander, Senior Director, Human Resources
Worldwide Clinical Trials
“We immediately saw benefits particularly around efficiency and talent, with initial reductions of 20% in administrative work.”
Our implementation experts are passionate about delivering quick, successful and enjoyable implementations across the globe. Rapid deployment is achieved by leveraging the best practice we have developed by working with 390+ customers. In addition to our in-house experts, we work with a trusted partner ecosystem to deliver consistent and scalable success for your business and people.
Customers can rely on our highly experienced, dedicated support team co-located in the US and UK to help resolve any support issues. We use Salesforce Service Cloud for case management and root cause analysis, with rapid incident management response times. Our online customer portal offers self-service access to how-to videos, support guides, case management reports, release notes and Sage People experts.
System administrators can gain more detailed knowledge and understanding of our comprehensive HR system. Customer specific learning programs delivered on site are also available, as are customer and partner enablement programs. Courses are delivered through a blend of virtual and on-site courses.
Achieve your business goals and maximize your use of the Sage Business Cloud People system. This includes an Executive Outreach program, a dedicated Customer Success Manager and a well-established Customer User Group, all of which help you develop both strategic and tactical gains. We also provide training on our latest product releases, as well as insights into our product roadmap. Sage People also provides an online forum where our customers can engage and collaborate with each other.