We truly care about your success – there’s a reason why our customer team is called ‘Customers for Life’. Our 99% renewals rate is a testament to the value we place on our customers’ success. Working with our expert consultants and partners, we work tirelessly and passionately to understand what success means for you and your people, and deliver just that.
Exceptional customer successes.
We are thrilled to work with leading mid-sized companies all over the world.
“One of the things which encouraged us to make the choice, was how easy it is to configure the system. The opportunity to take the product, but make the look and feel be Truphone was a big defining factor for us. That has really been a great advantage.”
“We picked the system because it is a good fit for our organization, which is global, fast-paced and changeable. We had confidence that the system was flexible, we wanted to configure it rather than customize it. It was a cloud product which also fits into our IT strategy and it links up with other HR systems.”
“The response from our HR managers has been great, they love being able to see a neat cross section of information about their teams in one place. It has been noticeable how HR has changed. It was very much an admin function previously. Now you get HR people reaching out to you, asking how they can help.”
Our implementation experts are passionate about delivering quick, successful and enjoyable implementations across the globe. Rapid deployment is achieved by leveraging the best practice we have developed by working with 250+ customers. In addition to our in-house experts, we work with a trusted partner ecosystem to deliver consistent and scalable success for your business and people.
Customers can rely on our highly experienced, dedicated support team co-located in the US and UK to help resolve any support issues. We use Salesforce Service Cloud for case management and root cause analysis, with rapid incident management response times. Our online customer portal offers self-service access to how-to videos, support guides, case management reports, release notes and Sage People experts.
System administrators can gain more detailed knowledge and understanding of our comprehensive HR system. Customer specific learning programs delivered on site are also available, as are customer and partner enablement programs. Courses are delivered through a blend of virtual and on-site courses.
Achieve your business goals and maximize your use of the Sage Business Cloud People system. This includes an Executive Outreach program, a dedicated Customer Success Manager and a well-established Customer User Group, all of which help you develop both strategic and tactical gains. We also provide training on our latest product releases, as well as insights into our product roadmap. Sage People also provides an online forum where our customers can engage and collaborate with each other.
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