Frequently asked questions

Your questions answered

How do you onboard remote employees?

When onboarding remote employees, HR and People teams need to make sure they have all the information, training and resources they need for their new employee to succeed outside of an office environment. The onboarding process for remote employees must also focus on integrating them into the company culture, despite working alone or off-site.

You need to design and document an onboarding process specifically for remote employees, because the process will be different from on-site employees.

To onboard remote employees successfully, you should list the information, tools, induction, training and ongoing support they need, then plan how to deliver it remotely. Here are a few things to consider:

Equipment and connections

In order to get employees set up quickly to work remotely, you’ll need to arrange for all of their hardware and access to be set up.

Arrange for a company phone, computer, system logins, email address and other access codes to be delivered securely to the employee. An IT specialist may need to be available by phone or video call to talk the employee through how to use each system if they’re unsure.


One-to-one calls should play a part in the onboarding process for remote employees. Their manager should conduct a welcome call by phone or video link as well as checking in on their progress and how they’re settling in. HR may also carry out company induction in this way, making sure they have all onboarding documents and information completed.

Have you thought about a buddy system? Assigning a buddy gives new employees helps them to start building rapport with another colleague other than their manager. They can act as a first point of helpful contact, answering questions, showing them how to use systems or pointing them towards other people in the organization who can assist.

Communication and integration

The remote onboarding process should include information about performance management processes, giving and receiving feedback, company values, communications channels and practices. There should be online versions of all handbooks and documents to refer to.

Make sure the new joiner is included in formal and informal social events and is given access to collaboration platforms, chat and forums. Employee wellbeing is a key part of any onboarding process for remote employees. Make sure they know how to access support and that the manager is focused on their wellbeing.

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