Frequently asked questions

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What do chief talent officers do?

In HR and People teams, the Chief Talent Officer’s role is managing an organization’s internal and external talent acquisition and retention. It’s typically a high-profile role, working closely with the organization’s leadership team. The aim is to create top-performing teams of talented workers who will drive company growth and success.

The war for talent is a commonly described challenge in today’s recruitment sector. It refers to the fact that the best candidates for many professional roles are in short supply. Employers are competing hard to attract them to work in their organization, so they’ll get the benefit of these talented employees’ capabilities and productivity. The role of Chief Talent Officer emerged in some organizations in order to create a focus on the mission critical task of winning the war for talent by recruiting more of the best people than rivals, and making sure they can retain them.

As high-profile champions of talent acquisition and retention, Chief Talent Officers direct or contribute to a range of activities within the HR and leadership team, including:

  • Business strategy planning

Feeding insights and intelligence upwards from the wider talent market as well as internal performance, so that talent management is built into the overall business strategy.

  • Workforce planning

Contribute to company-wide workforce planning, helping to define what talent looks like, identify high potential internal candidates, recommend training and development that will increase staff productivity and engagement, plan external recruitment activities and advise on appropriate pay, benefits and rewards to attract and retain talent.

  • Succession planning

With an eye on high potential internal candidates and new hires, the Chief Talent Officer may own or contribute to the succession planning process, lining up and developing talented people to step up to vacant roles.

  • Recruitment

Engaging and effective recruitment campaigns are key to attracting external talent. The Chief Talent Officer may research and recommend the best recruitment channels and act as an ambassador for the organization at events attended by the target workforce.

  • Benchmarking

As well as seeking direct feedback from candidates and employees about pay, benefits, workstyles and culture, chief talent officers will look to the market and their sector to benchmark what they offer in money, reward and the working environment. This ensures that the most talented employees receive market-leading remuneration that removes a common incentive to leave.

With so much change and increasing expectations in the working environment, workforce experiences are more important than ever. Find out more about Sage People’s modern HR and People system that helps organizations create great workforce experiences, helping also to retain top talent.

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