A single source of truth elevates the value of HR at Westcon-Comstor

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Summary


Westcon-Comstor has moved from multiple complex systems across the globe, to one single source of truth enabling better people analytics and great workforce experiences for employees through self-service. As a result, the HR and People team has been liberated from complex processes and admin, and is viewed as a more strategic business partner across the organization.

Transcript


Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“Westcon Comstor is an IT distributor. We have approximately 3,000 employees around the world based in APAC, EMEA and a small amount in the US., and we work with major partners such as Cisco, F5 and Avaya”

The Challenge: Automating HR to become a business-critical partner

Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“My name’s Donna Bain, and I am senior vice president for HR international. Over the last 20 years, Westcon Comstor have acquired companies and as we’ve acquired them, we’ve brought on their systems or their way of working. Business would quite often ask that we would, you know, do things in the same way across the board, and we couldn’t do that.”

Jessica Davies, IT Manager for HR applications, Westcon-Comstor

“My name is Jessica Davies; I’m the IT manager of HR applications at Westcon-Comstor. We didn’t have access to out global data. We tried to put together systems to help and make things efficient, but it was very difficult to manage.”

Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“So I had to make sure that we had a system that was fit for an international business; making sure that people could book their holidays online, that they could do their appraisals online, that was user-friendly, but not only for our employees but for the HR team as well.”

The Solution: A global platform for simplicity and agility

Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“Our managers use the system all the time; it’s the only way that we will accept the data, so they use it before appraisals, they use it for reporting, they use it to approve holidays. It was very clear they loved it.”

Jessica Davies, IT Manager for HR applications, Westcon-Comstor

“We’ve got ten systems currently connected to our Sage People application, but the key thing that means that those systems that require the data get that data instantly, which streamlines not just our HR process but our whole business process.”

Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“The business see it as the one true source of information. Where it took me a week to pull a headcount report, I can now pull it in ten seconds. Even our budgeting was based around information that came out of Sage People this year.”

Jessica Davies, IT Manager for HR applications, Westcon-Comstor

“It does allow the HR team to focus on what HR do best.”

Eric Camier, Recruitment Manager, UK

“My name is Eric Camier; I’m the recruitment manager. We are now managing up to 5,000 applications; before, we used to manage up to 2,000. The system was easy to get on with, for me to run as a one-man team, so being able to send volume emails for rejection, something that is which something that I couldn’t do before.1 We also lower our cost per hire by half and our direct recruitment now is about 60%; before it was below 20%.”

Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“HR are now more involved with the business. We are seen as a business partner the first time we’ve created a HR strategy which is going to go over the next three years, and what Sage People brings to us is the tool to be able to do that.”

The Outlook: An agile, valued, and trusted HR operation

 Jessica Davies, IT Manager for HR applications, Westcon-Comstor

“Sage People is an integral part of our business. Without Sage People, our business and our workforce would suffer.”

Eric Camier, Recruitment Manager, UK

“In short, they helped me to be successful in my role, and to keep me sane.”

Donna Bain, Senior Vice President, International HR, Westcon-Comstor

“If Sage People was removed tomorrow, I don’t think we could function. It’s become embedded; everything we do now.1

1 – Transcribed verbatim

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