Logging a Support Case

When raising a Case with Support please provide as much information as possible to help the Support team to resolve any questions/issues you may have.   This includes;

  • Detailed description of the problem, including the name of the employee
  • What you were trying to achieve when the problem occurred?
  • What screen were you in when the fault occurred?
  • Please include a screenshot of any error messages in your reply
  • Business impact to help with prioritization

When raising a Case with Support please provide as much information as possible to help the Support team to resolve any questions/issues you may have.   This includes;

  • Detailed description of the problem, including the name of the employee
  • What you were trying to achieve when the problem occurred?
  • What screen were you in when the fault occurred?
  • Please include a screenshot of any error messages in your reply
  • Business impact to help with prioritization

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Raise a case