Rejection emails being sent directly to the Candidate rather than the Agency

To ensure that rejection emails are sent to Agency rather than candidate directly, check the following :

1) On Agency ensure ‘Contact Via Agency on Submissions’ is ticked

2) On Applications ensure ‘Contact Via Agency’ checkbox ticked

3) Check Stages for Vacancy and ensure that ‘Clear Contact Via Agency’ is not ticked (otherwise this will override ‘Contact Via Agency’)

In one example it was found that for Vacancy Project Manger, in the Stage ‘Stage A – Pre Qualification’ the setting ‘Clear Contact Via Agency’ was ticked. This is why new applications were being created with ‘Contact Via Agency’ unticked, and also why the ‘Contact Via Agency’ could not be updated on the existing applications.

To fix amend ‘Clear Contact Via Agency’ setting in Stage for Vacancy.

To ensure that rejection emails are sent to Agency rather than candidate directly, check the following :

1) On Agency ensure ‘Contact Via Agency on Submissions’ is ticked

2) On Applications ensure ‘Contact Via Agency’ checkbox ticked

3) Check Stages for Vacancy and ensure that ‘Clear Contact Via Agency’ is not ticked (otherwise this will override ‘Contact Via Agency’)

In one example it was found that for Vacancy Project Manger, in the Stage ‘Stage A – Pre Qualification’ the setting ‘Clear Contact Via Agency’ was ticked. This is why new applications were being created with ‘Contact Via Agency’ unticked, and also why the ‘Contact Via Agency’ could not be updated on the existing applications.

To fix amend ‘Clear Contact Via Agency’ setting in Stage for Vacancy.

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